Last updated: Effective Date: March 28, 2026
King & Queen Limo Inc. (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (https://kingandqueenlimo.com), make a booking, or use our limousine services (collectively, the “Services”). Please read this Privacy Policy carefully. By using our Services, you agree to the practices described in this policy.
1. Information We Collect
We collect the following types of information:
- Personal Information you provide directly: name, email address, phone number, billing address, credit card details (processed securely through our payment provider), pickup/drop-off addresses, travel date and time, number of passengers, and any special requests (e.g., champagne service).
- Booking and Service Information: trip confirmation number, vehicle type, hourly service details, and any additional charges (overtime, stops, etc.).
- Automatically Collected Information: IP address, browser type, device information, and cookies when you visit our website.
- Other Information: any details you voluntarily share with us via email, phone (888-558-3339), or during your ride.
2. How We Collect Your Information
- Directly from you when you fill out our booking form, make a reservation, pay the deposit, or contact us.
- Automatically through cookies and similar technologies on our website.
- From third-party payment processors when you pay for services.
3. How We Use Your Information
We use your information to:
- Process and confirm your bookings and payments.
- Provide the limousine service you requested.
- Send you booking confirmations, receipts, and updates.
- Respond to your inquiries and provide customer support.
- Improve our services and website.
- Comply with legal obligations and enforce our Terms of Use.
- Protect against fraud and ensure the safety of our vehicles and passengers.
4. Sharing of Your Information
We do not sell your personal information. We may share your information only in these limited situations:
- With service providers who help us operate our business (e.g., payment processors, drivers, mechanics) under strict confidentiality agreements.
- When required by law or to protect our legal rights.
- In the event of a business transfer (merger, sale, etc.), your information may be transferred as part of the transaction.
NOTE: All provided information is considered confidential and will not be shared with anyone outside of the purposes described above, with full respect for your privacy.
5. Cookies and Tracking Technologies
Our website may use cookies to improve your experience, remember your preferences, and analyze website traffic. You can manage cookie preferences through your browser settings.
6. Data Security
We use reasonable administrative, technical, and physical security measures to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.
7. Your Rights and Choices
You may:
- Request access to, correction of, or deletion of your personal information.
- Opt out of marketing communications (we do not send promotional emails unless you request them).
- Contact us to update or remove your information.
To exercise these rights, email us at info@kingandqueenlimo.com.
8. Children’s Privacy
Our Services are not directed to children under 18. We do not knowingly collect personal information from children under 18. If we learn we have collected such information, we will delete it.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the effective date above. Your continued use of our Services after changes constitutes your acceptance of the updated policy.
10. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us:
King & Queen Limo Inc.
Email: info@kingandqueenlimo.com
Phone: 888-558-3339
This Privacy Policy is provided for your convenience and is not intended as legal advice. We recommend consulting with a qualified attorney to ensure it meets all applicable legal requirements for your business.